Here are some standard questions that may help you better understand our service. However, if you have any specific questions, which are not covered here, please e-mail us (via Contact Details link) and we will respond promptly.

Q. Must I use TenantVERIFY® to check out my new Tenants?
A. Yes. They offer a very good, and cost-effective, service.

Q. What does the Tenant Guarantee cover?
A. The Tenant Guarantee guarantees that, if the tenant fails to pay rent, or damages your property (or breaches any terms of the AST) you can claim against your Guarantee, up to a maximum value equivalent to 3-months rent or £2,500, whichever is the lesser. It also covers you for Legal expenses incurred in getting a rogue tenant out of your property (see Terms & Conditions).

Q. Won't the fact the he/she isn't paying a Deposit make my Tenant feel that they can act in a cavalier way in my property, perhaps not taking the same care that they might if their deposit was at risk?
A. This is obviously a valid concern but first and foremost, we will send you (along with your Tenant Guarantee) a Deed of Indemnity that we require the Tenant(s) to sign at the same time they sign the AST with you. This Deed says that, if we are obliged to pay out against your insurance guarantee, then we have the right to seek repayment from the Tenant(s). Therefore, the fact that they don't pay a deposit doesn't mean that they aren't going to be held liable. Also, the process of vetting should ensure that any unreliable persons are weeded out before they ever get into your property.

Q. What happens at the end of the initial Tenancy, if I still wish to be covered by the Guarantee?
A. Simple re-vet them through TenantVERIFY® (in order to check that their credit status etc. hasn't deteriorated) and, providing all is well, you can set up a new Tenant Guarantee at a discounted price. We will shortly be including this facility on the website.

Q. How confident can I be that you will honour your guarantee?
A. The Tenant Guarantee is underwritten by Red Sands Insurance Company (Europe) Limited, who are duly authorised and regulated by the FSA to issue insurance policies. Click here to see their listing at the FSA.

Q. Who pays for the Tenant Guarantee?
A. Most Landlords pass the cost of the Tenant Guarantee onto their Tenant(s), who benefit substantially by not having to finance a Deposit.

Q. Does having a Tenant Guarantee mean that I can avoid the government's Deposit Protection Scheme?
A. The government's DPS scheme only covers refundable deposits you take from Tenants. So, if having a Tenant Guarantee in place means that you choose not to take a deposit, then there is no need to become involved with the DPS.

Q. How long does the Tenant Guarantee last?
A. You can choose either a 6-month or a 12-month Guarantee and each covers you for that period, although we allow you 2-weeks after setting up the Guarantee in which to install your new Tenant(s) into the property.

Q. What about Foreign Tenants and people on Housing Benefit?
A. Obviously, not everyone can be approved through a standard vetting process. Nevertheless, if you have a Tenant whose credit status is not sufficient, but they have someone who is willing to stand as Guarantor for them, then we will credit check that person FREE OF CHARGE (normally within 12-hours). Provided we can approve them we will e-mail you confirming this and you can set up your Tenant Guarantee as normal. In such cases, please download the Third Party Guarantor form from this website and, once completed, please mail it to us, or fax it to us on 08450-945648, or scan and e-mail it to us at info@tenantguarantee.com.

Q. How quickly will Claims get resolved?
A. Our agreement as to how quickly we will resolve legitimate demands are detailed in clause 3 of Claims Procedures of the Tenant Guarantee (see "Terms and Conditions"). We aim to resolve such matters within 21-days.

Q. What do I do about removing a problem Tenant?
A. We strongly suggest that, once a problem Tenant becomes known to you, you commence proceedings to remove them but, in our experience, Tenants who have been thoroughly vetted prior to their tenancy are generally reliable. In the case the Tenant is a problem then we will, undoubtedly be handling a Claim for you, in which case we will discuss legal action, for which your Tenant Guarantee covers you.

* most Landlords charge the cost of the Tenant Guarantee to their Tenants.